Accessibility Statement

Motorsync Ltd is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone and applying the relevant accessibility standards to ensure we provide equal access to all users.

This statement applies to the MIRA website (motorsync.co.uk), the MIRA mobile application, and the MIRA Portal for dealers.

1. Our Commitment

We believe that the internet should be available and accessible to anyone, and are committed to providing a website and mobile application that is accessible to the widest possible audience, regardless of ability.

To fulfil this commitment, we aim to adhere as closely as possible to the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA criteria published by the World Wide Web Consortium (W3C). These guidelines explain how to make web content more accessible for people with disabilities.

We also follow the accessibility requirements of the Equality Act 2010 and the Public Sector Bodies (Websites and Mobile Applications) Accessibility Regulations 2018 where applicable.

2. Conformance Status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA.

We are actively working to achieve full conformance and regularly review and update our accessibility features.

3. Accessibility Features

We have implemented the following accessibility features across our platforms:

Website and Web Portal

• Semantic HTML structure with proper heading hierarchy
• Keyboard navigation support for all interactive elements
• ARIA labels and landmarks for screen reader users (banner, navigation, main, contentinfo roles)
• Colour contrast ratios meeting WCAG 2.1 Level AA requirements (minimum 4.5:1 for normal text)
• Alt text for all meaningful images
• Responsive design that works across different screen sizes
• Visible focus indicators for keyboard navigation (3px purple outline)
• Skip-to-content link for easier keyboard navigation
• Reduced motion support for users who prefer less animation
• Properly labelled form controls and interactive elements

Mobile Application

• Support for iOS VoiceOver and Android TalkBack screen readers
• Support for system-level text size adjustments
• High contrast mode support
• Touch targets sized appropriately for motor accessibility
• Reduce motion support for users sensitive to animations
• Voice input compatibility for hands-free operation

4. Known Limitations

Despite our best efforts, there may be some limitations. Below is a description of known limitations and potential solutions:

• PDF documents: Some PDF documents may not be fully accessible. We are working to remediate existing PDFs and ensure all new documents are accessible. Contact us if you need an alternative format.
• Third-party content: Some content provided by third parties (such as dealer-uploaded images or vehicle descriptions) may not meet accessibility standards. We encourage our partners to follow best practices.
• Live chat: Our AI chat feature may have limitations for screen reader users. Email support is always available as an alternative.
• Maps: Interactive maps may be difficult to use for some users. Address information is always provided in text format as an alternative.

We are actively working to address these limitations. If you encounter any issues, please contact us for assistance.

5. Feedback and Contact

We welcome your feedback on the accessibility of MIRA. Please let us know if you encounter accessibility barriers or have suggestions for improvement:

When contacting us about accessibility issues, please include:

• The web address (URL) or app screen where you encountered the issue
• A description of the problem
• The device, browser, and assistive technology you were using (if applicable)

We try to respond to accessibility feedback within 5 business days.

6. Enforcement Procedure

If you are not satisfied with our response to your accessibility concern, you may contact:

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