This policy sets out rights and procedures regarding MIRA software plan cancellations and refund requests.
- 14-Day Cooling-Off Right: New subscribers have a statutory 14-day money-back guarantee under UK Consumer Contracts Regulations 2013.
- Cancel Anytime: You may cancel SaaS recurring subscriptions at any time via MIRA Business settings with no hidden termination penalties.
- Pro-Rata Review: Annual plan cancellations post 14-day window are evaluated for pro-rata refunds under exceptional circumstances.
Motorsync Ltd ("we", "us", or "MIRA") guarantees transparent billing terms across all software plans.
1. Free Tier Terms
The MIRA Free Tier allows dealerships and consumers to explore features without credit card input. It can be used indefinitely or terminated at any time without fees.
2. Paid SaaS Subscriptions
Paid subscriptions are billed on monthly or annual cycles in advance. Subscriptions auto-renew unless cancelled prior to the upcoming renewal date.
3. Cancellation Workflow
Subscribers may cancel paid plans via:
- Self-Service Portal: Log in to MIRA Business > Account Settings > Subscription > Cancel Plan.
- Billing Support: Send written notice to billing@motorsync.co.uk.
4. Statutory 14-Day Cooling-Off Rights
Statutory Guarantee: Under Consumer Contracts Regulations 2013, new subscribers may request a full refund within 14 calendar days of initial plan activation.
5. How to Submit a Refund Request
Email your request to billing@motorsync.co.uk specifying account email, transaction ID, and reason for refund.
6. Processing Timelines & Methods
| Payment Instrument | Estimated Credit Timeline | Issuing Entity |
|---|---|---|
| Credit / Debit Card (Visa, Mastercard, Amex) | 5-10 business days | Original Card Issuer |
| Direct Debit (Bacs) | 5-10 business days | Bank Account Provider |
| Commercial Bank Transfer | 3-5 business days | Originating Commercial Bank |
7. Billing Support Contacts
Motorsync Ltd Billing Operations
Email: billing@motorsync.co.uk
Address: 5 Maltby Court, Leeds, LS15 9BA, United Kingdom