MIRA Business has no plans, subscriptions or monthly fees. You pay only for what you use, with MIRA Credits.
- Nothing to Cancel: Nothing renews automatically, so there is never a recurring charge to stop.
- Unused Credits: A credit purchase can be refunded within 14 days of buying it, for the credits from that purchase that have not been used.
- Close Anytime: You can close your account at any time with no termination fee.
Motorsync Ltd ("we", "us", or "MIRA") aims to keep billing simple and transparent.
1. No Plans or Subscriptions
Registering a dealership or brokerage on MIRA Business is free, and every account has the same features. There is no subscription, no tiered plan and no minimum term.
2. MIRA Credits
Some features are charged per use in MIRA Credits, for example Mira (Ask Mira, chat replies, vehicle descriptions and reel copy) and delivery and identity verification checks.
- Credits are bought in packs or as a custom top-up from the MIRA Credits page. The price is shown before you pay, and VAT is charged where it applies.
- Each purchase is paid once, by card through our payment provider, and a receipt is added to your Invoices tab.
- Purchased credits do not expire while your account is open.
- Any free welcome credits given when you register have no cash value and cannot be refunded or transferred.
3. Refunds of Unused Credits
14-Day Refund: If you ask within 14 calendar days of a credit purchase, we will refund the credits from that purchase that you have not used, to the original payment method.
Credits that have already been spent on a feature or check cannot be refunded. After 14 days, refunds are at our discretion, for example where a charge was taken in error.
4. Dealer Finders Fee
Dealers pay a Finders Fee of £59 plus VAT for each vehicle sold to a customer who came to them through MIRA, invoiced monthly, as set out in the Dealer Partner Agreement. Finders Fees are not refundable once the sale has been recorded; a fee charged in error is corrected. Finance brokers never pay the Finders Fee.
5. Closing Your Account
The owner of a business can close it at any time in MIRA Business under Settings, Privacy (or email billing@motorsync.co.uk for help). The business is paused straight away and closes after 14 days, during which the owner can cancel. Before closing, any issued Finders Fee invoice must be paid.
If you close within 14 days of your latest credit purchase, the unused credits from that purchase are refunded as described above; otherwise unused credits lapse when the business closes. Finders Fees for sales already recorded remain payable, including those invoiced on the 1st after the business closes.
6. How to Request a Refund
Email your request to billing@motorsync.co.uk with your account email, the receipt number from your Invoices tab, and the reason for the refund.
7. Processing Timelines & Methods
| Payment Instrument | Estimated Credit Timeline | Issuing Entity |
|---|---|---|
| Credit / Debit Card (Visa, Mastercard, Amex) | 5-10 business days | Original Card Issuer |
| Commercial Bank Transfer | 3-5 business days | Originating Commercial Bank |
8. Billing Support Contacts
Motorsync Ltd Billing Operations
Email: billing@motorsync.co.uk
Address: 5 Maltby Court, Leeds, LS15 9BA, United Kingdom